Refunds and cancellation

Free trial

The trial is free. Nothing is charged unless you choose a plan and pay.

Paid periods

A plan is paid in advance for its period. Days already paid for are not refunded when you stop using ProConsult or delete your account. The only exceptions are the pro-rata refunds in our Terms (sections 9.6, 11 and 16).

Charged twice or by mistake

If you were charged twice, or charged for something you did not choose, tell us within 30 days. Once we confirm it, the full amount goes back to the same UPI or bank account you paid from — usually within 5–7 working days, depending on your bank.

Stopping

Nothing renews by itself: you pay for each period by hand. If you do not pay again, the plan simply ends on its end date.

Deleting your account

You can delete your account from the app, the website or this page. Invoices are kept as the law requires.

How to ask

Signed in: Settings → Help & support. Otherwise: contact us.